RESPONSIBILITIES
• The services provided by Euroriente Travel are terrestrial (including, if the itinerary specifies, air/ferry/cruise segments operated by corresponding regular line companies). They commence when the client receives the first scheduled service from our company (always after border and customs procedures) and end when the client receives the last scheduled service (transfer, breakfast, or as per the acquired package). Euroriente Travel is not responsible for consequences or circumstances arising from services not provided by our company (airline issues, luggage damage or loss during flights, customs/border problems, or documentation issues).
• In general, any service not explicitly included in the program, contract, or information provided to the traveler is not the responsibility of Euroriente Travel. Airport taxes, cruise embarkation fees, visas, entry and exit taxes for countries, tips (mandatory in some destinations like Turkey, Egypt, Israel, or cruises, specified in the voucher, and must be paid directly on-site).
• Errors or variations detected after the publication of this catalog will be notified to our tour operators and corrected in the documentation sent for each reservation if you acquire the circuit. The purchase of any of our circuits implies knowledge and acceptance of these terms.
GUARANTEED DEPARTURES
• All our circuits and multi-country combined programs have guaranteed departures, although in limited cases, Euroriente Travel may be unable to operate a departure. In such a case, as compensation, Euroriente Travel would provide the same trip on an earlier or later date chosen by the client or another trip with similar duration and itinerary, offering a 50% reduction in its value. Guaranteed departures may be canceled without compensation or liability on the part of Euroriente Travel if exceptional unforeseeable circumstances arise, such as war, terrorist attacks, natural disasters, epidemics, or economic circumstances leading to a significant drop in anticipated sales.
ITINERARY ORDER
• The order of the itinerary may be altered due to climatic or operational reasons while maintaining the same program content without prior notice. The circuit departs to Ankara on Mondays and Thursdays, and the order of nights in Istanbul may vary depending on passengers' arrival days.
HOTELS
• Our hotels are carefully chosen and selected, always proposing different options of centrally located and modern hotels based on each passenger's preferences.
• The hotel locations are selected for good communication with the visited city centers.
• Rooms are typically doubles with two beds or a double bed and have private bathrooms/showers.
• The final hotels (as indicated in the itinerary) will be informed about 10 days before departure.
• The classification of all planned hotels is according to the tourism ministry standards of the visited country.
• Triple rooms in most hotels have a supplementary bed for the third person, which may not be of the same size and comfort.
AIR SEGMENTS, FERRIES, AND BOATS
• Circuits that include flights, ferries, or boats are subject to limited seat availability. If there are no available seats at the time of booking, alternative options in terms of schedule, class, or a different company may be offered. In such cases, itineraries may be altered.
• For circuits including flights, tickets are issued based on the received data/documentation. Euroriente Travel is not responsible for expenses incurred due to the need for flight cancellation and reissuance if the data provided to Euroriente Travel differs from the passenger's information at the time of boarding. Fees will be charged for changes to reservations in circuits that include cruises, flights, or special dates.
• Internal air segments included in our circuits have a baggage limitation of 15 kg/person (any excess baggage cost must be directly borne by customers at the time of check-in). In the case of schedule modifications or unforeseen cancellations by ferry companies between the Greek islands due to weather or operational reasons, Euroriente Travel will seek appropriate alternatives without assuming associated costs.
• There is no Spanish-speaking assistance during ferry journeys.
ARRIVAL AND DEPARTURE TRANSFERS
• During the arrival transfer, the included waiting time is 90 minutes at the airport, starting from the flight landing time.
• Our representative will be waiting inside the terminal after customs with a sign saying "Euroriente Travel" or the passengers' names.
• In the event that the client cannot meet our representative due to high airport traffic during the arrival transfer, they should contact us by phone to facilitate the meeting.
• In case of delay, missed connections, or arrival on a different flight than planned, it is essential to contact the emergency phone as soon as possible.
• In cases where additional nights are requested, whether pre or post-tour, the arrival or departure transfer will be included at no additional charge, in most programs, provided that the additional nights have been booked and included in the travel program and are adjacent to the tour's start or end.
24-HOUR ASSISTANCE
• Euroriente Travel provides the client with a 24-hour exclusive-use phone during travel days. This phone will be indicated upon arrival at the destination for continuous communication with our team via calls or WhatsApp.
CANCELLATION POLICY
• Management fees and cancellation fees, if applicable, apply regardless of the departure date once the trip has been confirmed by Euroriente Travel. Euroriente Travel's management fees will be $20 per file.
• No penalty applies for cancellations made for justified and demonstrable force majeure reasons.
• A penalty of 50% applies to cancellations made 15 days before the travel date.
• A penalty of 75% applies to cancellations made 7 days before the travel date.
• A penalty of 100% applies to cancellations made less than 7 days before the travel date.
COMPLAINTS
• If there is any breach of the contracted services with Euroriente Travel, please request a written note from our accompanying guide or correspondent indicating the breach. If, for any reason, this is not possible, please inform us as soon as possible about the breach to seek an urgent resolution. If this aspect is not fulfilled, in the case of a subsequent complaint, the burden of proof for the claimed events will lie with the consumer. Euroriente Travel guarantees a response to all written complaints received within 20 days after the trip's end, directed through the travel agency that made the sale. Euroriente Travel will not address complaints received after the specified date, given the difficulty in conducting relevant investigations after an extended period.
TIPS
• Tipping is a common practice in the Middle Eastern region and is part of the earnings for workers in the sector. Our circuits do not include tips for your trip; however, the amount to be paid for tips (divided among guides, drivers, porters, and waiters) is indicated in each itinerary. It should be paid upon arrival or during the trip.
CONTACTS
• RESERVATIONS: Reservas@euroriente.com; operaciones@euroriente.com; info@euroriente.com
• GROUPS: Comercial@euroriente.com; incoming@euroriente.com
• PRODUCT AND GROUP SERIES: ahmed@euroriente.com
• ADMINISTRATION: contact@euroriente.com
• PHONE: +90 212 809 0804
OUR TRIPS INCLUDE
• Spanish-speaking assistance and transfers upon arrival, departure, and during visits.
• Accommodation according to the reserved meal category.
• Air-conditioned transportation.
• Spanish-speaking guide.
• Visits and entrances as indicated in the chosen program.
OUR TRIPS DO NOT INCLUDE
• Personal extras.
• Insurance.
• Tips.
• Extra meals and drinks.
• Visas.
• Border or airport taxes.
• Entries or meals not mentioned in the circuits.
• Anything not included in the section "The prices include the following services."
CHILD POLICY
• 0-6 years: Free when sharing the room with 2 adults.
• 7-11 years: 50% off when sharing the room with 2 adults.
• 12 years or older: Pay as an adult.
PAYMENT CONDITIONS
• 50% of the total service cost is due 45 days before the clients' arrival. The remaining 50% is to be paid 15 days before the clients' arrival. All payments will be made via SWIFT bank transfer to our bank account.
BANK DETAILS
• BANK: GARANTİ BANK
• ACCOUNT NAME: PRİMAVERA TURİZM SEYAHAT ORGANİZAYON LTD. ŞTİ.
• ACCOUNT NUMBER: 70 /9078373
• IBAN: TR72 0006 2000 0700 0009 0783 73
• SWIFT CODE: TGBATRISXXX
• BANK BRANCH CODE: 70
• BANK BRANCH: GAZİOSMANPASA/ ISTANBUL
• ADDRESS: Topcular Mah. Maltepe cd. No 4/1 Axis Block B – no 61 Eyupsultan – Istanbul, Turkey
• VAT NO: 733 063 1238
• TURSAB NO: 10505
• TAX ID: 108061/5