RESPONSIBILITIES

The services provided by Euroriente Travel are land (including, if the circuit so indicates, air/ferry/cruise section operated by the corresponding regular line companies). They begin at the time the customer receives the first planned service from our company (always after border and customs procedures) and end at the moment when the customer receives the last scheduled service (transfer, breakfast or the corresponding one according to the package purchased). Euroriente Travel is not responsible for the consequences or circumstances arising from services not provided by our company (air problems, damage or loss of luggage on flights, customs/border or documentation problems).

Euroriente Travel will not be responsible for objects or material goods lost or forgotten by the passenger during the tour, nor will it be responsible in the event of deterioration or damage to objects or material goods belonging to third parties.

In general, no service that is not included in the program, contract or information that is given to the traveler. Airport taxes, boarding fees on cruise ships, visas, taxes on entry and exit to countries, tips (which in some destinations such as Turkey, Egypt, Dubai, Morocco or Cruises, which will be specified on your voucher, is mandatory and must be paid directly at destination).

Any errors or variations that are detected after the publication of this catalog will be notified to our tour operators and corrected in the documentation sent for each reservation, if you purchase the circuit. The acquisition of any of our circuits implies knowledge and acceptance of them.

All rates for optional activities may be modified during the season, and only the rates published on the website at the time of booking will be valid. Optional activity rates are commissionable 10%, while extra night rates are net (non-commissionable).

GUARANTEED DEPARTURES

All our circuits and combined programs from more than 1 country have guaranteed departures, although in limited cases it may happen that Euroriente Travel may not be able to operate a departure. In this case, and by way of compensation, Euroriente Travel would offer the same trip on a date before or after the one chosen or another trip with similar characteristics in duration and route, offering, as compensation, a reduction of 50% on the value of the same. Guaranteed departures may be cancelled, without compensation or liability on the part of Euroriente Travel, if there are exceptional unforeseeable circumstances such as - among others - war conflicts, terrorist attacks, natural disasters, epidemics or economic circumstances that generate a very significant drop in expected sales.

THE ORDER OF THE ITINERARY

The order of the itinerary may be varied for climatic or operational reasons, always maintaining the same content of the program without prior notice, including changes in the order of visits for operational reasons, location of hotels, opening and closing times of monuments or cultural places. All circuits are subject to changes in order or operation depending on the day of arrival of passengers in Istanbul, as well as optional activities which may vary from day to day due to operational needs, itinerary development or other factors, which will be informed by their assistants or guides at destination.

The departure of the tour to Ankara is always on Mondays and Thursdays, the order of nights in Istanbul can be varied having them pre/or post circuit depending on the day of arrival of the passengers in Istanbul. All circuits with direct departure to Cappadocia (without overnight in Ankara) are always on Tuesdays and Fridays, the order of nights in Istanbul may vary pre/post circuit depending on the day of arrival of the passengers in Istanbul. The final order of the circuit will be reflected in the service voucher along with the final confirmed hotels.

The passenger must arrive at the lobby on time at the time confirmed by the tour attendant and be attentive to meeting your guide. In case you do not meet the guide, please contact your assistant or emergency number urgently.

The circuits are tours accompanied by an English-speaking guide, the guide will be with the group during the circuit and will be their main point of contact. When you are in Istanbul, you might have different guides depending on the day of visits. Once we leave Istanbul for Ankara (inland circuit), you will have the same guide for the rest of the trip.

In the morning pickups of tours in Istanbul our team of guides/assistants are Spanish and English speaking, they are organized and distributed according to the location of the hotels, so you will be picked up by one of them and taken to the meeting point in the historic area, where your English speaking guide will meet you and the rest of the entire group to start the tours. In this way we minimize the travel time from your hotel to the starting point of the activity.

At the end of the included tours of Istanbul (Suleyman Mosque or Spice Bazaar and Bosphorus Walk) the return hotel transfer is not included, only the optional tours of Istanbul include the return hotel transfers.

If you want to hire optional excursions to complete your trip with the best experiences, your assistant or guide will inform you and you can purchase them through them. The contracting of optional activities external to Euroriente Travel is not allowed in our circuits, giving rise to operational problems and may result in the loss of other services already contracted, Euroriente Travel will not be responsible in these cases and will ensure that the group or third parties are not affected in schedules, development and organization of the general circuit.

HOTELS

• Our hotels are carefully chosen and selected, always proposing different options of central and modern hotels according to the taste of each passenger.

• The location of our hotels is chosen on the basis of good communication with the center of the cities visited.

• The rooms are basically double, twin or double bed and have a private bathroom/shower.

• The final hotels (of those indicated as planned) will be informed about 10 days before departure. Euroriente Travel will not accept changes of hotel once the passenger(s) are at their destination.

• The classification of all planned hotels is according to the standards of the Ministry of Tourism of the country visited.

• Triple room in most hotels, the extra bed for the third person is not of equal size and comfort.

AIR SECTIONS, FERRIES and SHIPS

Tours that include sections on Flights, Ferries or Boats are subject to a limited number of seats. If at the time of booking there are no places available, availability may be offered at another time, class or different company. In these cases, the itineraries could be altered, with the possibility of losing a visit included.

Circuits with flights included, these will be issued based on the data/documentation received. Euroriente Travel is not responsible for the expenses generated by the need to cancel and reissue flights due to the fact that the passengers' passport details provided to Euroriente Travel differ from the passenger's actual data at the time of boarding. Expenses will be invoiced for changes of reservations in circuits that include cruises, flights or on special dates.

The internal air segments included in our circuits have a baggage limitation of 15 kg / person (the cost derived from excess baggage must be borne directly by the customers at the time of check-in with the airline). In case of need, the passenger may leave luggage at the circuit hotel as long as they return to the same hotel (variable cost depending on the hotel assumed by the passenger), check with the attendant their return hotel

In the event that ferry companies between the Greek islands suffer unforeseen schedule modifications or cancellations due to weather or operational reasons, strikes or similar events, Euroriente Travel will be responsible for finding the appropriate alternatives, but WITHOUT taking care of the expenses that may arise from hotels, transfers, ... During flight journeys on domestic or international flights, ferry between Greek islands or train, no English-speaking assistance or guide is available.

ARRIVAL AND DEPARTURE TRANSFERS

During the arrival transfer, the free wait is 90 minutes at the airport, counting from the time of the flight landing. The passenger's contact number must be provided prior to booking to facilitate contact with airport staff.

During the transfer to Istanbul Airport (IST) once you have collected your luggage and cleared customs, you will need to go outside gate number 8 where our representative will be waiting for you with a "EURORIENTE TRAVEL" sign. If you arrive at Istanbul Airport (SAW on the Asian side) once you have collected your luggage and cleared customs, our representative will be waiting for you, crossing the pedestrian crossing approx. 40 meters between column 9 and column 10 with the "EURORIENTE TRAVEL" sign.

During the arrival transfer in the event that you are unable to meet our representative due to high traffic at the airport, delay in baggage claim or other problems, you must contact us at the 24/7 emergency number: +90 539 657 5098 WhatsApp/call, so that we can facilitate your meeting.

Airport/hotel/airport transfers are carried out by local staff so they are not guaranteed in Spanish (arrival and departure transfers or transfers for flights contemplated in your circuit), you can be English or local speaking, for any problem or need contact your Spanish speaking assistant or the emergency number please. The team will be happy to help you.

In the event of a delay, missed connection or arrival on a different flight than scheduled, it is essential that you contact the emergency telephone number as soon as possible.

During the arrival transfer at other national or international airports, seaport or train stations, after passing the customs procedures, you will need to go to the exit where our representative will be waiting for you with an “EURORIENTE TRAVEL" sign.

In those cases where additional nights are requested, whether pre or post tour, the departure or arrival transfer will also be included at no additional charge, in most programs, and provided that the additional nights have been booked and included in your travel program and are attached to the beginning or end of a tour.

In case the international arrival/departure flights are to the Asian airport SAW, you will need to add "Suppl. SAW transfer" is mandatory in the process of your reservation.

Due to the high density of population and traffic in the city of Istanbul there could be delays in airport transfers and pick-ups for tours, we ask for your understanding and patience, in case of need or emergencies contact your assistant and/or emergencies 24/7: +90 539 657 5098 WhatsApp/call.